PCbyBC Terms & Service Terms

Appointments and Scheduling

Submitting a form, sending a message, or requesting a quote does not guarantee an appointment, service time, price, or availability.

Appointments are not confirmed until PCbyBC directly confirms the date, time, location, service details, and estimated price with the customer.

PCbyBC may reschedule or decline service requests based on availability, distance, service risk, safety concerns, customer communication, or the condition of the device.

Customers are responsible for showing up on time for scheduled drop-offs, pickups, meetups, or appointments. Late arrivals may need to be rescheduled.

Quotes, Diagnostics, and Pricing

Any quote given before inspection is an estimate only.

Final pricing may change after PCbyBC inspects the PC or device. Pricing may change if additional issues, parts, labor, cleaning time, risks, or repairs are discovered.

Diagnostics are used to better understand the issue, but diagnostics do not guarantee that every problem will be found immediately. Some PC issues may require extra testing, replacement parts, software troubleshooting, or follow-up service.

PCbyBC will communicate with the customer before performing additional paid work beyond the original agreed service when possible.

Pre-Existing Damage and Customer Responsibility

PCbyBC is not responsible for pre-existing damage, hidden damage, failing components, corrupted software, viruses, malware, unstable overclocks, weak power supplies, liquid damage, broken ports, damaged cables, failing storage drives, bad RAM, motherboard issues, GPU issues, CPU issues, or any issues that existed before service.

Some computers may already have failing or fragile parts that can stop working during normal handling, testing, cleaning, troubleshooting, or repair. PCbyBC will use reasonable care when working on customer devices, but PCbyBC is not responsible for failures caused by pre-existing conditions.

Customers should tell PCbyBC about any known issues before service, including overheating, random shutdowns, no display, boot issues, liquid spills, strange noises, burning smells, damaged parts, missing screws, broken clips, or prior repair attempts.

Data, Files, Passwords, and Software

Customers are responsible for backing up important files before any service.

PCbyBC is not responsible for lost files, corrupted data, missing programs, failed drives, software issues, operating system problems, or data loss that occurs before, during, or after service.

Customers should remove, log out of, or protect sensitive personal information before service when possible.

PCbyBC does not request passwords unless needed for troubleshooting and approved by the customer. Customers should not provide passwords unless they are comfortable doing so.

Parts and Compatibility

For upgrades, repairs, and custom builds, PCbyBC may give recommendations based on the information available at the time.

Customers are responsible for purchasing approved parts unless PCbyBC agrees to source parts for them.

PCbyBC is not responsible for defective parts, shipping delays, manufacturer defects, warranty denials, compatibility issues caused by incorrect customer-provided information, or used parts that fail after installation.

Any manufacturer warranty, return policy, or refund policy belongs to the part seller or manufacturer, not PCbyBC.

Abandoned or Unclaimed Property

Customers are responsible for picking up their PC, parts, or device after service is completed, declined, canceled, or after PCbyBC requests pickup.

If a customer does not respond to repeated contact attempts or does not pick up their property within 30 days of being notified, PCbyBC may consider the item unclaimed or abandoned to the extent allowed by law.

Before treating an item as unclaimed or abandoned, PCbyBC will make reasonable attempts to contact the customer using the contact information provided, such as Facebook Messenger, Instagram, text message, phone call, or email.

PCbyBC may charge reasonable storage fees for items not picked up after service is completed or after pickup is requested, if those fees were disclosed to the customer.

If an item remains unclaimed, PCbyBC may continue holding the item, require payment of unpaid service, parts, or storage costs before release, or take other action allowed by law.

PCbyBC will not intentionally dispose of, sell, recycle, or use customer property in a way that violates applicable law.

Payment

Payment is due when the service is completed unless otherwise agreed.

PCbyBC may require a deposit for custom builds, parts orders, upgrades, or high-cost repairs.

Deposits for parts or custom orders may be non-refundable once parts are purchased or work has started.

PCbyBC may hold the device until payment is received, to the extent allowed by law.

Service Limitations

PCbyBC does not guarantee that every issue can be repaired.

Some repairs may not be worth the cost depending on the age, condition, or value of the device.

PCbyBC may decline service if the device is unsafe, heavily damaged, contaminated, modified in a risky way, or outside the services PCbyBC is comfortable performing.